What email Policy Core sends
Every kind of email, when it is sent, and what it never does.
Policy Core sends very little email, and never without a reason or a person's decision.
Who can do this: Administrators only; Managers and administrators.
Every kind of email #
| When it is sent | To whom | |
|---|---|---|
| "Your Policy Core sign-in link" | When someone asks for a link on the sign-in page. | That person, only if the address belongs to someone who can sign in. |
| "You can now sign in to Policy Core" | When an administrator presses Send sign-in link on a person's page. | That person. |
| "Please read: policy title" | When a manager presses Send a reminder on a policy's compliance page. | People who have not read that policy, at most once a week each, at most 100 at a time. |
What Policy Core never sends #
- No newsletters, marketing or announcements.
- No automatic reminders, digests or "you have a policy to read" emails. Publishing a policy does not email anyone.
- No emails to people outside your organisation.
- No tracking: there are no hidden images and no tracked links, so Policy Core cannot tell whether an email was opened.
What is in them #
A greeting with the person's first name, one sentence, and one button. They contain no policy text and no information about anyone else.
If email is not set up #
Email needs settings on the server (a mailbox for Policy Core to send from). If they are missing, nothing is sent and the page says so, for example "The email could not be sent. Check the email settings." Ask whoever looks after your installation. People who have already set a password can still sign in with it.
If emails do not arrive #
- Ask people to check junk and spam folders.
- Some organisations' email systems quarantine messages from new senders. Ask your IT support to allow the sender address.
- "The email was sent" means the sending server accepted it, not that it reached an inbox. Policy Core cannot see beyond that.
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